Because our promotional products are often custom-made, returns are generally not accepted for customized items due to changes of mind or customer-approved artwork. If products arrive damaged, defective, incorrect, or do not match the approved specifications, please contact us promptly with your order details and photos. We will review the issue and may offer a replacement, reproduction, partial refund, or other suitable solution. Shipping, setup, tooling, and customization fees may not be refundable. Please contact us before returning any product.